Terms & Conditions – perawin

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "perawin," "we," "us," "our" — refers to perawin and its operators, the company operating the perawin online gaming platform at https://perawin.win.
• "Platform" — the perawin website, mobile browser interface, and all services, games, and features made available thereon.
• "Member," "Player," "You," "User" — any individual who has registered a perawin account and uses the Platform.
• "Account" — the personal account created by a Member on the Platform, used to access games, manage funds, and use platform features.
• "Wallet" — the digital balance held within a Member's Account, denominated in Philippine Peso (₱ / PHP).
• "Bonus" — any promotional credit, free bet, free spin, cashback, or other incentive offered by perawin to Members, subject to applicable bonus terms.
• "Game" — any casino game, slot title, live dealer game, bingo variant, or other wagering product available on the Platform.
• "PAGCOR" — the Philippine Amusement and Gaming Corporation, the government body responsible for licensing and regulating gaming operations in the Philippines.

By accessing, registering on, or using the perawin Platform in any capacity, you agree to be legally bound by these Terms & Conditions, together with the perawin Privacy Policy and any additional game-specific or promotion-specific rules published on the Platform. These documents collectively form the entire agreement between you and perawin with respect to your use of the Platform.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using the perawin Platform and close your Account. Continued use of the Platform following notification of any changes to these terms constitutes your acceptance of those changes.

To register and maintain an Account with perawin, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age. This is the minimum legal age for casino-style gambling in the Philippines and is strictly enforced by perawin.
• You are a natural person and are not acting on behalf of any other person, corporation, or entity.
• You are accessing the Platform from the Republic of the Philippines, or from a jurisdiction where access to and use of online gambling services is permitted by applicable law.
• You are not a current employee, contractor, affiliate, or family member of a perawin employee or affiliate, unless otherwise expressly permitted in writing by perawin.
• You have not previously had an Account terminated by perawin for cause.
• You are not subject to any self-exclusion order or restriction through PAGCOR or any other applicable regulatory body.

perawin reserves the right to request documentary proof of age and identity at any time. Acceptable documents include a valid Philippine National ID, passport, driver's license, or other government-issued identification. Failure to provide satisfactory identity verification within the requested timeframe may result in suspension or closure of your Account.

To access real-money games and services on perawin, you must complete the registration process and create an Account. The following conditions apply to Account registration:

Each individual is permitted to hold one (1) active Account on perawin. You may not open multiple accounts under different names, email addresses, mobile numbers, or payment methods. Holding multiple accounts — whether personally or through a third party — is prohibited and will result in all associated accounts being suspended and balances forfeited.

You agree to provide accurate, complete, and truthful information when registering your Account and to update that information promptly if it changes. perawin will not be responsible for any loss or inconvenience arising from your failure to maintain accurate account details. Providing false or misleading registration information is grounds for immediate Account termination.

All Accounts on perawin are denominated in Philippine Peso (PHP). All deposits, withdrawals, bets, winnings, and bonuses are processed in PHP. perawin does not support multi-currency wallets at this time.

You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your username, password, and any two-factor authentication (2FA) codes associated with your Account.

• You must not share your login credentials with any third party, including family members and friends.
• You must not allow any other person to access or use your Account for any purpose.
• You must notify perawin immediately at [email protected] if you suspect that your Account has been accessed by an unauthorized party.
• perawin strongly recommends enabling two-factor authentication (2FA) for your Account. Instructions for enabling 2FA are available in your Account security settings.

perawin will not be liable for any loss or damage arising from your failure to keep your credentials secure. Any activity that occurs on your Account — whether authorized by you or not — is your responsibility until you notify perawin of any breach of security.

Deposits to your perawin Wallet may be made via the payment methods currently supported by the Platform, which include GCash, PayMaya, BPI, BDO, Metrobank, Visa/Mastercard, InstaPay, and PESONet. Available payment methods may vary and are subject to change.

The minimum deposit amount is ₱200 unless otherwise specified for a particular payment method or promotion. Minimum deposit limits for individual payment channels are displayed at the point of transaction.

You may only deposit funds that you are legally authorized to use and that originate from a payment method registered in your own name. Deposits from payment accounts belonging to third parties are strictly prohibited. perawin reserves the right to return funds and close an Account if third-party payment usage is detected.

You may not use your perawin Account to deposit, transfer, or launder money derived from any criminal or unlawful activity. perawin complies with all applicable anti-money laundering (AML) and counter-terrorism financing (CTF) requirements under Philippine law and may report suspicious activity to the appropriate authorities.

Withdrawals from your perawin Wallet are subject to the following conditions:

• You must complete identity verification (KYC) before any withdrawal will be processed. Verification documents must match your registered Account details.
• Withdrawals will only be processed to a payment method registered in your own name and matching your Account registration details.
• The minimum withdrawal amount is ₱500 unless otherwise stated. Maximum withdrawal limits may apply and are displayed in the withdrawal section of your Account.
• Bonus funds are subject to wagering requirements before they may be withdrawn. Real-money deposits that have not met applicable bonus turnover requirements may also be subject to withdrawal restrictions.
• perawin targets processing of GCash and PayMaya withdrawals within 5 minutes of submission. Bank transfer withdrawals are targeted for same-day processing for requests submitted before 3:00 PM Philippine time. These are targets, not guarantees, and actual processing times may vary.
• perawin reserves the right to perform enhanced due diligence on any withdrawal request, including requesting additional documentation. This may extend processing times.

perawin may offer bonuses, promotions, free spins, cashback offers, and other incentives to Members from time to time. The following general conditions apply to all bonuses unless specific promotion terms state otherwise:

• All bonuses are subject to wagering requirements that must be fulfilled before bonus-derived winnings can be withdrawn.
• Bonuses are personal to the Account holder and may not be transferred to any other person or Account.
• Only one bonus may be active per Account at a time, unless the specific promotion terms state otherwise.
• perawin reserves the right to cancel, modify, or withhold any bonus at its sole discretion if it suspects that a Member is abusing or circumventing bonus terms.
• Bonuses may have expiry dates. Expired bonuses and any associated winnings will be voided automatically without notice.

All games offered on the perawin Platform are governed by individual game rules published within each game interface. By placing a bet in any game, you confirm that you have read and understood the applicable game rules.

All random-outcome games (slots, virtual table games, bingo) use Random Number Generator (RNG) technology that is independently tested and certified by accredited testing agencies. The outcomes of these games are random and cannot be influenced by perawin, the game providers, or Members.

Live dealer games are streamed in real time from professional studio environments. Outcomes are determined by physical actions (cards, dice, roulette wheels) and are not RNG-based. Technical malfunctions during a live game round will be handled in accordance with the relevant game provider's protocols.

In the event of a technical malfunction or game error that affects the result of a game round, perawin reserves the right to void the affected bet and refund the bet amount to the Member's Wallet. perawin will not be liable for any other losses or claims arising from a technical malfunction.

All game results, once settled, are final and binding. perawin will not reverse a game result except where a confirmed technical malfunction can be demonstrated to have directly affected the outcome of that specific round.

The following conduct is strictly prohibited on the perawin Platform. Engaging in any prohibited conduct may result in immediate Account suspension, permanent termination, and forfeiture of all funds held in your Account.

• Creating more than one Account, or accessing any Account other than your own registered Account.
• Using software, bots, scripts, or automated systems to interact with the Platform or gain any advantage not available through normal gameplay.
• Colluding with other players to manipulate game outcomes or exploit any promotion.
• Depositing or withdrawing funds through payment methods not registered in your own name.
• Money laundering, fraud, or any other criminal activity using the perawin Platform.
• Exploiting bugs, glitches, or technical errors in any game or the Platform, and failing to report them to perawin immediately.
• Attempting to circumvent responsible gaming restrictions, deposit limits, or self-exclusion measures by any means.
• Providing false, inaccurate, or misleading personal information to perawin at any time.

All content on the perawin Platform — including but not limited to text, graphics, logos, game interfaces, software, data, and other materials — is the property of perawin or its licensors and is protected by applicable intellectual property laws.

Your use of the Platform grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or exploit any part of the Platform or its content without the prior written consent of perawin.

perawin is committed to promoting responsible gaming and player welfare. We take seriously our obligation to provide tools and information that help Members maintain a healthy relationship with gaming.

Any Member may request voluntary self-exclusion from the perawin Platform at any time. Self-exclusion requests can be submitted through your Account settings or by contacting our support team. Once a self-exclusion is active, perawin will take all reasonable steps to prevent access to the Platform during the exclusion period.

Members can set deposit limits, loss limits, and session time limits directly from their Account settings. These tools are provided to help Members control their gaming activity. Once set, cooling-off periods apply before limits can be increased.

perawin strictly prohibits access to or use of the Platform by persons under 21 years of age. Members are responsible for ensuring that no minor has access to their Account, payment methods, or device while logged in to perawin.

perawin reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including in the following circumstances:

• Violation of any provision of these Terms & Conditions.
• Suspected or confirmed fraudulent activity, money laundering, or use of the Account for unlawful purposes.
• Failure to complete identity verification when requested.
• Discovery that the Account holder does not meet the eligibility requirements set out in Section 3.
• A request from law enforcement, a regulatory authority, or a court of competent jurisdiction.

Where an Account is suspended or closed for cause, any funds held in the Wallet may be withheld pending investigation. If criminal conduct is confirmed, funds may be forfeited without recourse.

Members who wish to voluntarily close their Account in good standing may do so by contacting perawin support. Any real-money balance remaining in the Account at the time of closure will be refunded to the Member's verified payment method, subject to standard identity verification requirements.

To the fullest extent permitted by applicable Philippine law, perawin shall not be liable for:

• Any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Platform.
• Loss of profits, revenues, data, goodwill, or other intangible losses arising from your use of or inability to use the Platform.
• Any unauthorized access to or use of your Account arising from your failure to maintain the security of your credentials.
• Any interruption, suspension, or termination of the Platform or any service thereon, whether planned or unplanned.
• Technical malfunctions of any third-party software, game provider systems, payment processors, or telecommunications infrastructure.

perawin's total liability to you for any claim arising out of or in connection with the Platform shall not exceed the amount of deposits made to your Account in the thirty (30) days immediately preceding the event giving rise to the claim.

In the event of any dispute regarding a game outcome, account transaction, bonus calculation, or any other Platform-related matter, the following process applies:

• Step 1 – Contact Support. Submit your complaint to perawin's support team via live chat or email at [email protected]. Include your Account ID, the date and time of the disputed transaction or event, and a clear description of the issue.
• Step 2 – Investigation. perawin will investigate the complaint and provide a written response within 5 business days. Complex cases may require up to 14 business days.
• Step 3 – Escalation. If you are not satisfied with perawin's response, the matter may be escalated to PAGCOR's player complaint resolution process in accordance with applicable regulations.

All disputes must be raised within 30 days of the event giving rise to the dispute. perawin will not investigate complaints submitted after this period.

Your use of the perawin Platform is subject to perawin's Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an Account, you acknowledge that you have read and understood the Privacy Policy and consent to the collection, processing, and use of your personal data as described therein.

The Privacy Policy is available at /privacy-policy and should be reviewed alongside these Terms & Conditions.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms & Conditions that cannot be resolved through the process set out in Section 15 shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

perawin operates under the regulatory oversight of PAGCOR. Where these Terms & Conditions conflict with applicable PAGCOR regulations, the applicable PAGCOR regulations shall prevail.

If you have any questions or concerns about these Terms & Conditions, or wish to make a complaint, you may contact perawin through the following channels:

• Live Chat: Available 24/7 directly within your logged-in perawin Account. This is the fastest channel for urgent matters.
• Email: [email protected] — responses within 2 hours during business hours, 24/7 for urgent account security matters.
• FAQ: Common questions are addressed on the perawin FAQ page.

perawin aims to acknowledge all formal complaints within 24 hours and resolve them within 5 business days. For complaints that require regulatory escalation, the relevant PAGCOR contact information will be provided upon request.