Player Welfare First

Responsible Gaming at perawin
Play Smart, Stay in Control

Gaming should be fun. At perawin, we believe that the best experience is one you stay in control of. This page covers everything you need to know about our responsible gaming tools, your 21+ rights, self-exclusion options, and the support available if gambling ever stops feeling like entertainment.

21+
Strictly 21 years and above.
perawin is a real-money gaming platform regulated under PAGCOR guidelines. Access by persons under 21 is prohibited and enforced.
How perawin Protects Its Players

We don't just put responsible gaming tools on a page and forget about them. They're built into the platform because we genuinely believe in player welfare — not just as a regulatory box to tick, but as the right thing to do.

Strict 21+ Age Enforcement
Every perawin account requires identity verification. We verify age through government-issued Philippine ID documents — no exceptions. Any account found to be held by a person under 21 is immediately closed and all balances are forfeited. We take underage access seriously because the harm is real.
Player-Controlled Limits
From your perawin account settings, you can set daily, weekly, or monthly deposit limits, loss limits, and wager limits at any time. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period — a deliberate friction that gives you time to think before you raise your exposure.
Session Time Alerts
You can set session time reminders that appear on screen after a chosen period — 30 minutes, 1 hour, or a custom duration. When the alert shows, it's a clear nudge to check in with yourself. You decide how long is right for you, and we remind you to keep to it.
Self-Exclusion Tools
If you need a break — a few days, a few months, or permanently — perawin's self-exclusion tool is available directly in your account settings. Exclusions take effect within 24 hours. During any exclusion period, you cannot access your account, deposit funds, or receive marketing. We make it easy to step away when you need to.
Reality Check Feature
perawin's Reality Check shows you a real-time summary of your session: how long you've been playing, how much you've deposited in the session, and your net result. This isn't a nag — it's information. Knowing where you stand is the first step to staying in control of your gaming activity.
PAGCOR Regulatory Compliance
perawin operates under PAGCOR's regulatory framework. Our responsible gaming policies align with PAGCOR's guidelines for player protection. We report to PAGCOR's responsible gaming register and cooperate fully with any regulatory intervention requested by PAGCOR on behalf of a player or their family.
Gaming Is Entertainment — Not a Financial Strategy

Responsible gaming starts with understanding what gaming is and what it isn't. At perawin, we want every Filipino player to enjoy slots, bingo, and live casino the same way you'd enjoy a night out — as entertainment with a budget, not as a way to make money or recover losses.

The nature of casino games is that the house has a statistical edge over the long run. That's not a secret — it's publicly reflected in each game's published Return to Player (RTP) rate. Winning is possible and it happens, but it's never guaranteed. Every gaming session should be approached with money you can afford to set aside for entertainment, not money you need for rent, groceries, or bills. If that line ever blurs, it's time to use the tools on this page.

Problem gambling is a recognized health issue, not a character flaw. It can affect anyone, regardless of age, income, or background. In the Philippines, studies from PAGCOR and independent researchers have consistently shown that problem gambling affects a meaningful percentage of regular players — and that most people who develop a gambling problem don't recognize it immediately. This is exactly why responsible gaming tools, honest information, and easy access to help matter so much.

perawin's responsible gaming program is not a legal formality. It's a core part of how this platform was built. From the way deposit limits work (instantly effective, slow to increase) to the way self-exclusion is enforced (no loopholes, no re-access during the exclusion window), every responsible gaming feature at perawin is designed to actually work when you need it most.

Key principle: Set your budget before you start playing, not during. Decide what you can afford to lose — not what you hope to win. Once your session budget is gone, stop. perawin's deposit limits make this easy to enforce automatically.
Self-Assessment
Ask Yourself These Questions
1Do I spend more time or money gaming than I originally planned?
2Do I return to gaming to try and win back money I've lost?
3Have I borrowed money or sold things to fund gaming?
4Do I think about gaming when I'm not playing — at work, at home, with family?
5Has gaming caused stress, arguments, or financial pressure at home?
6Have I lied to family or friends about how much I play or spend?
7Do I feel restless or irritable when I try to cut down on gaming?
8Have I missed work, school, or family time because of gaming?
If you answered yes to two or more of these questions, we encourage you to use perawin's responsible gaming tools or reach out to our support team. You can also contact our 24/7 live chat to request a responsible gaming review.
Warning Signs of Problem Gambling

Recognizing problem gambling early is the most important step. These are the patterns most commonly associated with gambling harm — in yourself or in someone you care about.

Chasing losses — continuing to play after significant losses in an attempt to recover the money
Betting more than you can comfortably afford, or gambling with money set aside for essential expenses
Feeling unable to stop playing even when you want to, or when you know you should
Hiding your gaming activity, lying about how much you play or spend, or keeping it secret from family
Neglecting responsibilities — work, school, family commitments — because of gaming sessions
Borrowing money from family, friends, or financial institutions to fund gaming activity
Using gaming as an escape from stress, anxiety, depression, boredom, or personal problems
Mood swings tied to gaming outcomes — euphoria after wins, severe distress or irritability after losses
Relationships suffering — frequent arguments, withdrawal from social activities, financial conflict with partner or family
Multiple attempts to cut back or stop, followed by returning to previous patterns of play
Noticing these signs in someone you care about? Approach the conversation with empathy, not judgment. You can contact perawin's support team to request an account review or intervention on behalf of someone you believe is experiencing gambling harm. We will respond discreetly and confidentially.
Your perawin Responsible Gaming Toolkit

All of these tools are available directly in your perawin account settings — no need to contact support unless you want extra help. They're there when you need them.

Deposit Limits
Set a maximum amount you can deposit in a 24-hour, 7-day, or 30-day period. Takes effect immediately. Any reduction is instant; increases require a 24-hour waiting period.
Available in Account Settings
Loss Limits
Cap how much you can lose in any given day, week, or month. Once your loss limit is reached, real-money play is automatically suspended until the period resets.
Available in Account Settings
Session Time Limits
Set a maximum session duration. When your time is up, an alert appears and — if you've enabled the hard limit — your session ends automatically regardless of ongoing game rounds.
Available in Account Settings
Reality Check
Set intervals at which perawin will show you your live session stats — time played, net result, and total amount deposited. A quick reminder of where you actually stand.
Available in Account Settings
Cooling-Off Period
Take a short break — 24 hours, 7 days, or 30 days. Your account remains open but real-money gaming and deposits are suspended. Marketing stops too. Available instantly from account settings.
Available in Account Settings
Self-Exclusion
Permanently or semi-permanently close your account for a period of 6 months, 1 year, 2 years, or indefinitely. During exclusion, all access and marketing is blocked. Lifting exclusion early requires a formal request and a 7-day review period.
Available in Account Settings or via Support
How to Request Self-Exclusion at perawin

Self-exclusion is one of the most effective tools available to someone who needs to stop gambling. At perawin, we've made it as straightforward as possible. You don't need to give a reason, and you don't need to justify yourself to anyone. If you need a break, you take it.

1
Log In to Your perawin Account
Go to perawin Login and access your account. If you're having trouble logging in, contact support via live chat — they can initiate exclusion on your behalf.
2
Go to Account Settings → Responsible Gaming
The Responsible Gaming section is in your Account Settings panel. It contains all limit tools and the self-exclusion option in one place.
3
Select Your Exclusion Duration
Choose from 6 months, 1 year, 2 years, or indefinite exclusion. Consider carefully — shorter periods can always be extended, but cannot be shortened once active.
4
Confirm — Exclusion Activates Within 24 Hours
Once confirmed, your account will be excluded within 24 hours. All active sessions will end, marketing will stop, and your balance will be locked until the exclusion period ends (for non-permanent exclusions).
5
Seek Additional Support
Self-exclusion is most effective when combined with support. Consider contacting a gambling support service while your exclusion is active — the time away is a valuable window for getting help.
Can't access your account? No problem. Contact our support team via live chat or at [email protected] and request self-exclusion verbally. We will process it without requiring you to log in.
perawin & PAGCOR's Responsible Gaming Standards

perawin operates under PAGCOR's licensing and regulatory oversight. PAGCOR — the Philippine Amusement and Gaming Corporation — is the government body responsible for licensing, regulating, and supervising all gambling activity in the Philippines. PAGCOR has established responsible gaming standards that all licensed operators must follow, and perawin's responsible gaming program is built in full compliance with these standards.

PAGCOR Responsible Gaming Framework

PAGCOR has developed a national responsible gaming framework that includes player protection requirements, self-exclusion registers, age verification standards, and operator accountability measures. perawin's policies comply with and in several areas exceed these requirements. PAGCOR's responsible gaming guidelines are publicly available through PAGCOR's official channels.

What PAGCOR Compliance Means for You

As a PAGCOR-regulated platform, perawin is required to maintain responsible gaming tools, report problem gambling indicators, cooperate with PAGCOR exclusion registers, and respond to regulatory instructions regarding individual player welfare. You have the right to contact PAGCOR directly if you believe perawin has not met its responsible gaming obligations.

perawin's Responsible Gaming Commitments
  • Mandatory 21+ age verification for all accounts
  • Self-exclusion tool accessible directly in-account
  • Deposit, loss, and session limits available to all members
  • No marketing to excluded or self-excluded players
  • Staff trained to identify and respond to problem gambling indicators
  • Cooperation with PAGCOR responsible gaming register
  • Transparent RTP publishing for all games
Playing Responsibly at perawin — Practical Tips
Set a Session Budget Before You Start
Decide how much you're comfortable setting aside for entertainment before you log in. Treat it like a movie ticket — once spent, it's spent. Never chase losses with money outside your budget.
Take Regular Breaks
Extended sessions increase the likelihood of poor decisions. Step away regularly — grab a drink, stretch, walk around. perawin's session time alerts help you build this into your routine automatically.
Never Play Under Pressure
Avoid gaming when stressed, anxious, grieving, or under financial pressure. Emotional states impair judgment and create conditions where gambling harm is more likely to develop quickly.
Accept Losses Without Chasing
Losing is a normal part of gaming. The statistical reality is that the house edge means most players lose over the long run. Chasing losses is one of the most consistent precursors to gambling harm.
Keep It Social and Balanced
Gaming should coexist with your other interests, relationships, and responsibilities. If you notice it crowding out family time, social activities, or work commitments, that's a signal worth paying attention to.
Know Your Games
Understanding how a game works — its RTP, volatility, and mechanics — helps set realistic expectations. perawin publishes RTP information in every game. Take 30 seconds to read it before you start.
Support Is Available — You Don't Have to Face This Alone

Whether you're concerned about your own gaming or someone you care about, support is available in the Philippines. Reaching out is a sign of strength, not weakness.

perawin Live Chat Support
Available 24/7 inside your account. Request a responsible gaming review, set up exclusion, or just talk to someone — our team is trained to help without judgment.
perawin Responsible Gaming Email
Send a request to [email protected] with the subject "Responsible Gaming." Our welfare team will respond within 24 hours, confidentially.
PAGCOR Responsible Gaming
PAGCOR maintains a responsible gaming program and self-exclusion register for all licensed Philippine casinos. You can contact PAGCOR through its official channels to request exclusion across all PAGCOR-licensed venues.
Mental Health Resources (PH)
The Department of Health (DOH) Philippines and the National Center for Mental Health (NCMH) provide mental health support services that include gambling-related harm. Contact NCMH at its published hotline numbers.
Gamblers Anonymous Philippines
Gamblers Anonymous has active chapters in Metro Manila and other major Philippine cities including Cebu and Davao. GA meetings provide peer support from people who understand gambling harm firsthand.
perawin FAQ
The perawin FAQ covers common questions about account limits, cooling-off periods, self-exclusion, and responsible gaming tools in plain, easy-to-understand language.
For family members and loved ones: If someone you care about is showing signs of problem gambling and you're unsure how to help, you can contact perawin's support team to report a concern about an account holder. We will handle the matter sensitively, confidentially, and in accordance with our player welfare protocols. You do not need to be the account holder to raise a concern.

Play at perawin — Enjoy It Responsibly

perawin is here for the fun parts. With the right tools in place, gaming stays entertainment. Join over 500,000 Filipino players who play at perawin. You must be 21 or older to register.

Create Your Account Responsible Gaming FAQ
21+ only  ·  PAGCOR regulated  ·  Deposit limits, loss limits, and self-exclusion available in-account  ·  24/7 support