perawin Frequently Asked Questions

You must be at least 21 years old to register and play on perawin. This is the minimum legal age for casino-style gambling in the Philippines as regulated by PAGCOR. perawin enforces this strictly through mandatory ID verification. Any account found to belong to a person under 21 will be immediately closed and all balances forfeited.

perawin accepts Philippine National ID (PhilSys), passport, driver's license, SSS ID, GSIS ID, PRC ID, voter's ID, and postal ID. Documents must be government-issued, valid, and clearly show your full name, date of birth, and photo. Uploading clear, unedited photos from your account settings is the fastest way to complete KYC and unlock full withdrawal access.

No. Each person is allowed only one active perawin account. Creating duplicate accounts is a violation of perawin's Terms and Conditions and will result in all associated accounts being suspended and any balances forfeited. If you have lost access to your original account, contact perawin's 24/7 live chat support to recover it rather than creating a new one.

On the perawin Login page, click "Forgot Password" and enter your registered email address or mobile number. An OTP or reset link will be sent to you. Follow the instructions to set a new password. If you no longer have access to your registered email or mobile, contact perawin support via live chat with your account ID and an ID document for manual verification.

To permanently close your account, contact perawin support via live chat or email at [email protected]. You will be asked to verify your identity before closure is processed. Any real-money balance remaining in your wallet at the time of closure will be refunded to your verified payment method, subject to standard KYC requirements. Note that self-exclusion is also available as an alternative to full account closure.

Log in to your perawin account and go to the Deposit section. Select GCash as your payment method, enter the amount you wish to deposit, and confirm. You will be redirected or given instructions to complete the payment via your GCash app. Most GCash deposits to perawin are credited to your wallet instantly. Make sure the GCash number you use is registered in your own name.

The standard minimum deposit on perawin is ₱200. Some payment methods may have slightly different minimums, which are displayed at the point of transaction in the deposit screen. There is no maximum deposit limit for most payment methods, though your bank or e-wallet provider may impose their own daily transaction limits independent of perawin's platform settings.

perawin supports GCash, PayMaya (Maya), BPI, BDO, Metrobank, InstaPay, and PESONet for both deposits and withdrawals. Visa and Mastercard are accepted for deposits. All supported payment methods are listed in the Cashier section of your account. perawin recommends using the same method for deposits and withdrawals where possible to streamline processing and verification.

perawin targets GCash and PayMaya withdrawals to be processed within 5 minutes of approval for verified accounts. Bank transfer withdrawals via BPI, BDO, and Metrobank are targeted for same-day processing when submitted before 3:00 PM Philippine time. First withdrawals may take slightly longer due to additional security checks. All accounts must complete KYC verification before any withdrawal is processed.

perawin does not charge processing fees on deposits or standard withdrawals. However, your bank or e-wallet provider (e.g., GCash, BPI, BDO) may apply their own transaction fees on their end, which are outside perawin's control. Check your provider's current fee schedule for details. Any applicable fees will always be clearly disclosed in the transaction summary before you confirm.

perawin offers 3,000+ slot titles from leading providers including JILI, PG Soft, Pragmatic Play, Spadegaming, and Habanero. JILI slots are especially popular among Filipino players — titles like Fortune Gems, Mega Ace, and Golden Empire are among the most played on perawin. You can filter by provider, RTP, volatility, and theme from the Slots lobby. All slot games on perawin use certified RNG technology for fair outcomes.

Yes. perawin is fully optimized for mobile browsers on Android and iOS. You can access the full platform — including slots, live casino, bingo, and your account settings — directly through your smartphone browser without downloading any app. The mobile interface is designed for touch navigation with fast loading even on standard Philippine mobile data connections.

perawin's live casino section features real-time games streamed from professional studios, including Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and a range of game show-style titles like Lightning Roulette and Crazy Time. Filipino-language dealers are available in select Baccarat rooms. Visit the perawin Casino page for the full live dealer lineup and current table availability.

RTP (Return to Player) is the percentage of total wagered money that a game is statistically expected to pay back to players over millions of spins. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average over time. perawin publishes the RTP for every game in its library. A higher RTP does not guarantee wins in a single session — it reflects long-term statistical averages, not short-term results.

Yes — bingo is one of perawin's core game categories and is hugely popular with Filipino players. perawin offers classic bingo alongside specialty variants including Jackpot Bingo and Pearls of Bingo, each with different card formats, prize structures, and jackpot mechanics. Bingo draws on perawin run around the clock, so there is always a game to join regardless of the time of day.

perawin offers a welcome bonus to new members on their first deposit. The specific bonus amount, free spin count, and minimum deposit threshold are shown on the current promotions page in your account. Welcome bonuses are subject to wagering requirements that must be met before bonus-derived winnings can be withdrawn. Always read the full bonus terms before claiming — perawin displays these clearly alongside each offer.

A wagering requirement (also called a playthrough requirement) means you must wager your bonus amount a specified number of times before the bonus funds or winnings become withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawing. perawin displays the wagering requirement clearly on every bonus offer. Wagering contribution rates vary by game type.

Yes. Most perawin bonuses have an expiry period — typically 7 or 30 days from the date of claiming, depending on the specific offer. If the wagering requirement is not met within the expiry window, the bonus and any associated winnings are automatically voided. The expiry date for any active bonus is always visible in your Bonuses section. Check it regularly to avoid missing the deadline.

Yes. perawin operates a loyalty program that rewards regular players with points based on real-money wagering activity. Points can be redeemed for bonus credits, free spins, or cashback, depending on current reward catalog options. High-volume players may be invited to perawin's VIP tier, which includes a dedicated account manager, faster withdrawals, higher limits, and exclusive promotions. Contact support to find out your current loyalty status.

perawin operates under the regulatory oversight of PAGCOR — the Philippine Amusement and Gaming Corporation — which is the government body responsible for licensing and supervising online gaming activity in the Philippines. As a PAGCOR-regulated platform, perawin is subject to regular compliance audits, player protection standards, and anti-money laundering requirements. All games on perawin use certified RNG technology audited by independent testing agencies.

Go to Account Settings and select the Responsible Gaming section. From there, you can set daily, weekly, or monthly deposit limits, loss limits, session time alerts, and cooling-off periods — all effective immediately. Self-exclusion options (6 months, 1 year, 2 years, or indefinite) are also available in this section. Once a self-exclusion is active, access to real-money gaming and all marketing from perawin is blocked for the duration. Read more on our Responsible Gaming page.

If gambling is affecting your finances, relationships, or mental health, perawin encourages you to act early. Start by using the self-exclusion or deposit limit tools in your perawin account settings. You can also contact our 24/7 support team via live chat or email at [email protected] to request a responsible gaming review. For additional support, Gamblers Anonymous Philippines has active chapters in Metro Manila, Cebu, and Davao, and PAGCOR provides a responsible gaming helpline for Filipino players.

perawin uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers. Personal account and payment data is stored encrypted at rest, with access strictly limited to authorized personnel. Full card numbers are never stored by perawin — only masked payment references. perawin's data practices comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). See the Privacy Policy for full details.

perawin customer support is available 24 hours a day, 7 days a week via live chat directly within your account — this is the fastest channel. You can also reach the support team by email at [email protected]. For responsible gaming requests, account security issues, or formal complaints, email is recommended so that you receive a written record of the response. perawin aims to acknowledge all emails within 2 hours and resolve most issues within 24 hours.